Question 1

What is included in the package?

Accepted Answer

Every package includes round-trip economy airfare, Saudi visa processing, accommodation in Makkah and Madinah, airport pickup and drop-off, transportation between Makkah and Madinah, private air-conditioned bus transportation for group activities, guided Umrah, Makkah and Madinah Ziyarah, experienced group guidance and 24/7 support. Approximately half of the trip is spent in Makkah and half in Madinah.

Question 2

Are flights included?

Accepted Answer

Yes. Round-trip economy airfare is included in the full package.

Question 3

Can I book without airfare?

Accepted Answer

Yes. Choosing the land package removes both flight and visa processing and reduces the price by $1,000 per person. Airport transfers are only guaranteed when your arrival and departure times match the group transfer schedule; otherwise additional or private transportation charges may apply.

Question 4

Can I book without visa processing?

Accepted Answer

Flight and visa processing are removed together as the land package, with a $1,000 per person reduction.

Question 5

Can I remove meals?

Accepted Answer

Yes. The meal plan can be excluded and the price is reduced automatically: $70 (7-day 4★), $100 (7-day 5★), $100 (10-day 4★), $120 (10-day 5★), $120 (14-day 4★) or $150 (14-day 5★).

Question 6

What meals are included?

Accepted Answer

4-Star packages include 2 meals every day (breakfast and lunch). 5-Star Premium packages include 3 meals every day (breakfast, lunch and dinner).

Question 7

What hotels will we stay in?

Accepted Answer

Hotels are assigned per departure. Premium 4-Star Hotels are approximately 200–500m from the Haram. 5-Star Premium packages use premium hotels preferably within approximately 0–100m walking distance of the Haram. Hotel names are confirmed for your specific departure before travel.

Question 8

How close are the hotels to the Haram?

Accepted Answer

Approximately 200–500m for Premium 4-Star Hotels and preferably approximately 0–100m for 5-Star Premium packages, subject to actual hotel location and availability. Verified walking distance is shared once a specific hotel is assigned.

Question 9

How many days are spent in Makkah and Madinah?

Accepted Answer

Approximately half of the trip in each city. The exact split is approximate because hotel and flight schedules may require adjustment.

Question 10

Is Taif included?

Accepted Answer

Taif is included with the 10-day and 14-day packages. It is not included in the 7-day package.

Question 11

Is Ziyarah included?

Accepted Answer

Yes — guided Makkah Ziyarah and Madinah Ziyarah are included, according to the confirmed itinerary for your departure.

Question 12

Do you provide transportation?

Accepted Answer

Yes. Airport pickup and drop-off, transportation between Makkah and Madinah, and private air-conditioned bus transportation for group activities are included.

Question 13

Can families travel together?

Accepted Answer

Yes. Families are booked together and rooming preferences are collected during booking.

Question 14

What does quad occupancy mean?

Accepted Answer

Quad occupancy means four travelers sharing one hotel room. All advertised prices are per person based on quad occupancy.

Question 15

Can I request double or private accommodation?

Accepted Answer

Yes. Triple, double and single rooms can be requested during booking. The supplement for each room type has not been finalised yet and is shown as Price TBA — please contact us for the amount applicable to your departure.

Question 16

How does visa processing work?

Accepted Answer

Saudi visa processing is handled as part of the full package. We will tell you which documents are required after your reservation is confirmed. Please do not send passport scans or other sensitive documents through this website's forms.

Question 17

What passport validity is required?

Accepted Answer

Please contact us for the passport validity requirement applicable to your departure.

Question 18

What happens if my visa is denied?

Accepted Answer

Please contact us for the policy applicable to your departure.

Question 19

What happens if my flight changes?

Accepted Answer

Please contact us for the policy applicable to your departure.

Question 20

Can elderly pilgrims receive assistance?

Accepted Answer

Yes. Special assistance requirements are collected during booking so the group guides can plan for them.

Question 21

Can wheelchair assistance be requested?

Accepted Answer

Yes — please note it in the special assistance field during booking, and we will confirm what can be arranged for your departure.

Question 22

How do cancellations and refunds work?

Accepted Answer

Please contact us for the policy applicable to your departure.

Question 23

When is final payment due?

Accepted Answer

Please contact us for the policy applicable to your departure.

Question 24

Do you offer Hajj?

Accepted Answer

Not yet. Hajj packages are being prepared and will be announced once they are fully organised. You can join the Hajj updates list on our Hajj page.

Frequently Asked Questions

What is included in the package?

Are flights included?

Can I book without airfare?

Can I book without visa processing?

Can I remove meals?

What meals are included?

What hotels will we stay in?

How close are the hotels to the Haram?

How many days are spent in Makkah and Madinah?

Is Taif included?

Is Ziyarah included?

Do you provide transportation?

Can families travel together?

What does quad occupancy mean?

Can I request double or private accommodation?

How does visa processing work?

What passport validity is required?

What happens if my visa is denied?

What happens if my flight changes?

Can elderly pilgrims receive assistance?

Can wheelchair assistance be requested?

How do cancellations and refunds work?

When is final payment due?

Do you offer Hajj?